Shipping policy

SHIPPING

All orders ship Monday through Friday, excluding holidays. All orders, including 2nd Day and Next Day, placed Monday through Friday after 2pm EST will be processed the following business day. All orders placed Saturday or Sunday will be processed the following Monday. Please allow 1-3 business days for domestic orders to ship. Currently, we do not ship internationally.

Once your order is authorized, you will receive a confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking details. At this time, we are unable to ship to P.O. Boxes, P.O. addresses, Alaska, Hawaii, or U.S. territories. Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order.

The New West is not responsible for any lost or stolen packages.

Delivery times are estimates and are not guaranteed by The New West.

SHIPPING METHODS

Ground: $20
2nd Day Air:  $30
Next Day Air: $65

At any time after placing an order, you can check the status by logging into your account or by contacting customer service. You have the right to cancel your order at any time before your order has shipped by contacting our customer service team. If your order has shipped, our customer service team will issue a refund as soon as you have returned the item(s) to The New West.

The New West monitors account activity and reserves the right to refuse transactions.